1. Entry/Exit, Parking and Security: (Charges may apply)

As part of our commitment to ensuring the safety and security of your premises, we require you to provide us with the appropriate access and entry information. (Detail section provided). We understand the importance of maintaining the confidentiality and security of your keys or access codes, and we keep them in a secure location, only using them as authorised by you. Our staff will be informed of the entry/exit and security processes, and we will ensure they are aware of any changes made to these processes, set out.

Lockout Charge: For reasons beyond our control, we are unable to gain entry to your premises, and it is not due to any fault on our part, we reserve the right to charge a fee for the loss of business and the impact on other scheduled jobs. Charge rate: rate varies on case to case, including up to 100% of job charge rate and any reasonable recovery fee for amounts impacted on other scheduled jobs.

Parking Charges: In cases where parking is inaccessible for our cleaning staff, resulting in additional charges, customers agree to cover all costs incurred, receipts and proof of purchase will be attached to the final invoice.

Charges are necessary to compensate our employees for their time and wages lost due to cancellations or lockouts. Failure to meet these terms negatively affects our employees’ livelihoods. The fees directly support them in covering their financial losses.

2. Call-out/Site Establishment: (Charges apply)

Please note that a call-out or travel charge is applicable to all quotes/invoices provided. This charge covers the cost of travel and ensures our team can reach your location promptly and efficiently to deliver the requested services. Charge rate: Subject to mileage formula & will be provided in quote

3. Surveillance:

We take your privacy seriously, and we understand that you may have
surveillance and recording devices in place for security purposes. As such, we fully consent to this, provided that you have disclosed this in the provided section of this agreement or have informed us in writing. Recording our staff without their consent is a violation of their privacy and trust and may result in the termination of our agreement. We appreciate your cooperation in
ensuring the privacy and safety of both your property and our staff.

4. Images and Recordings:

We may take images and recordings during the cleaning process for
documenting, accountability, and training purposes. By agreeing to this agreement, you consent to our use of these files for these purposes. However, from time to time, we may also use these files for promotional and advertising purposes. If you do not wish for these files to be used for advertising or promotion purposes, please inform us in writing or in the provided section of this agreement.

5. Animal Responsibility and Cleaning Charge: (Charges may apply)

We value pets as important members of your premise. While we strive for excellent service, you are responsible for your pets’ safety and well-being during our appointments. We will take precautions to avoid any harm to your pets, staff, or equipment. However, we cannot be held liable for any injuries or damages. Please secure your pets before our arrival and provide a suitable introduction, if needed, for them to feel comfortable with our cleaners.

Pet Cleaning Charge: Please note that we charge an additional fee to account for animal shedding and fur. This is to cover the build-up & extra time required FOR cleaning and for the impact it has on our equipment. We appreciate your understanding and cooperation in this matter.

6. Warm Running Water and Electricity:

For all cleaning services, it is essential that warm running water and electricity are readily available on the premises. These basic amenities are necessary to ensure the effective completion of our cleaning tasks to meet the desired standards of cleanliness & hygiene.

7. Health and Safety:

We prioritise a safe working environment for our employees and customers. We comply with health and safety regulations, provide necessary training and equipment, and regularly update safety procedures. We expect customers to take precautions for our employees’ safety and avoid requesting tasks that may jeopardise their well-being, including the following:

Moving heavy items: Our cleaners are not trained or equipped to lift heavy items. Customers should not request them to move furniture, appliances or any other items that require heavy lifting.
Working at heights: Cleaning at heights, such as cleaning windows or roofs, can be very dangerous. Customers should not request our cleaners to work at heights without proper safety equipment and training.
Using chemicals: Our cleaners are trained to use specific cleaning chemicals safely and effectively. Customers should not request our cleaners to use chemicals that they are not familiar with or to mix different chemicals.
Working in confined spaces: Cleaning in confined spaces, such as small bathrooms or crawl spaces, can be hazardous. Customers should not request our cleaners to work in confined spaces
Human & Animal Excrement: Cleaners are strictly prohibited from handling or cleaning any bodily fluids of humans or animals, including feces, urine, and vomit.
Handling hazardous waste: Customers should not request our cleaners to handle hazardous waste, such as asbestos, lead, or other toxic materials. These require special training and equipment to handle safely.
Operating heavy machinery: Our cleaners are not trained or authorised to operate heavy machinery, such as floor polishers or pressure washers etc. Customers should not request them to operate these machines.
Providing personal care: Our cleaners are not authorised to provide personal care, such as minding children, animals, or other adults on the property. Customers should not request our cleaners to perform any personal care tasks.

Please Note: If you do require any of the above activities please direct your queries to one of our senior management of staff who is trained to better field your request.

8. Additional Domestic Cleaning Requests:

We aim to provide you with the best possible service and to ensure that we meet all your cleaning plan & checklist needs. However, we kindly request that you do not directly ask our non-senior management staff to perform any additional tasks not stipulated in the original scope of work or service checklist. If you require any additional tasks we are happy to try to accommodate them where possible and arrange the suitable charge rates.
Amend Invoice: The company reserves the right to amend the invoice if the requirements of the cleaning have changed without seeking an arrangement.