We want you to be completely satisfied with your purchase from [Your Online Store Name]. However, we understand that sometimes things don’t quite work out as planned. That’s why we offer the following refund and return policy for all purchases made on our website.
- Change of Mind
If you change your mind about your purchase, we will gladly offer you a refund or exchange within [Insert number] days of the purchase date, provided that the item is unused, in its original packaging, and in resalable condition. Please note that you will be responsible for any return shipping costs.
- Faulty or Defective Items
If you receive a faulty or defective item, we will offer you a full refund, exchange, or repair, provided that you notify us within [Insert number] days of receiving the item. We will also cover the cost of return shipping.
- Incorrect Item
If you receive an incorrect item, please notify us within [Insert number] days of receiving the item. We will arrange for the correct item to be sent to you at no extra cost, and we will cover the cost of return shipping for the incorrect item.
- Flowers
Due to the perishable nature of flowers, we do not offer refunds or exchanges for change of mind or if you simply do not like the flowers. However, if the flowers have arrived damaged or not to standard, please notify us within 24 hours of receiving the flowers by contacting us at [Insert contact details]. We will require photographic evidence of the damaged or substandard flowers, and we will consider a refund or exchange on a case-by-case basis.
- How to Return an Item
To initiate a return, please contact us at [Insert contact details] and provide your order number, the item you want to return, and the reason for the return. We will then provide you with instructions on how to return the item.
- Refund Process
Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within [Insert number] days, and a credit will be applied to your original method of payment.
- Exceptions
Please note that we do not offer refunds or exchanges on the following items:
- Flower in accordance with clause 4
- Perishable goods, such as food and flowers
- Personalized or custom-made products
- Digital downloads or services
- Gift cards or vouchers
- Products that have been used, opened, or damaged by the customer
- Underwear or intimate apparel
- Swimwear or lingerie that has been worn
- Products that are on final sale or clearance
- Body jewellery
- Changes to this Policy
We may update this refund and return policy from time to time. The updated policy will be posted on our website, and the date of the update will be indicated at the top of this page. We encourage you to review this policy periodically.
If you have any questions about our refund and return policy, please contact us at [Insert contact details].
This refund and return policy was last updated on [April 2023].